We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece in another color, a different size, or an entirely new style. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging with original tags, for an exchange, within 14 days from the date on which these goods are delivered. Once received, the customer care team at House of Masaba would study the need for return or exchange and based on their jurisdiction the exchange will be facilitated.
Please note : Discounted Orders and Masks are non-returnable and non-refundable items.
EASY DOMESTIC RETURNS AND EXCHANGES
It's easier than you think. Follow these simple steps to return your purchase by mail
You need to inform us by email within 5 business days of receiving the parcel on firstname.lastname@example.org If we are not informed within 5 business days regarding a return, the merchandise is considered sold for good.
Please await a mail confirmation from our end for initiating the return
Pack your return securely, in the original package if possible, and include your completed invoice, and Courier the parcel back to us. Address details will be shared in the email.
● We do not return or exchange Gift Certificates, Cosmetics, Swimwear and Jewellery, once dispatched unless it is a manufacturing defect.
● No returns/Exchanges on discounted merchandise.
● All custom made orders are non-returnable.
We do not permit any returns or exchanges for international orders. unless the product is damaged or defective, or if merchandise delivered is different from what you had ordered. In an exceptional case to case basis, if a customer is able to facilitate the return of goods at any of our stores in India, within 30 days from delivery, we can facilitate an exchange for the customer.